Contract and Program Director - Bethany Christian Services

Job Details
Grand Rapids, MI

Bethany Christian Services' heart is for children. Our mission is to demonstrate the love and compassion of Jesus Christ by protecting children, empowering youth, and strengthening families through quality social services. Partnering with families for the well-being of children is our top priority.

As the Contract and Program Director, you will be primarily responsible for coordinating initial procurement, ongoing management, and monitoring of contracted client services funded by federal, state, local, and third-party payors. This position owns the review, development, and ongoing monitoring process. 

This individual will also be responsible for ensuring compliance, fiscal responsibility and excellence in all contract and grant applications to position Bethany for success. The ideal candidate will be extremely organized, highly detailed and analytical, and able to exercise discretion and deliberate communication across multiple disciplines.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Essential Responsibilities:

  • Manage and oversee the Contract Management System that stores, tracks, and reports on the organization’s contracts, grants, MOUs, and licenses, along with leading the successful execution of on-going project management needs for fiscal agreements and reporting; 
  • Coordinate, collaborate, and consult with Branch Directors, Corporate Leaders, and Subject Matter Experts (SMEs) in planning, implementation, and documentation of needs and actions consistent with Risk Management and Human Resources, along with state and federal requirements; 
  • Provide technical assistance for program development and implementation to include but not limited to assisting with researching program(s) and/or policy issues; 
  • Gather and assemble information summarizing key facts and providing supporting source documentation; Assist with data entry requirements, and the collection, organization, and preparation of materials in response to requests for documents, reports, data, and technical assistance;
  • Support the ongoing development of contract management policies and contract monitoring tools;
  • Serve as a liaison with Branch and/or Corporate Leaders to revise proposals and negotiate contracts and renewals as requested;
  • Proactively escalate contract revision and/or renewal issues to propose solutions that meet target delivery dates; 
  • Evaluate and monitor contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations;
  • Alert organization of contract threats to compliance and initiating Corrective Action Plans (CAPs), as necessary;
  • Assist in the detailed analysis of contract deliverables and performance measures;
  • Work collaboratively with Quality Management to evaluate performance data and develop improvement plans;
  • Utilize excellent technical and creative writing skills, ensure documentation clearly articulates service offerings and contractual limitations;
  • Partner with leaders in the creation, review, and development of budgets with realistic sustainability that matches the service offering included in the proposal;
  • Collect and oversee the compliance requirements of all active Corrective Action Plans (CAPs);
  • Stay abreast of all agency, federal, and state regulatory requirements related to social services;
  • Complete other duties as assigned.




  • Bachelor’s level degree in Social Work, Public Administration, Human Services, Business Administration, or related field of study from an accredited college;
  • Master’s level degree from an accredited college, with work or coursework experience in policy and organizational management, preferred;
  • At least three (3) years of experience managing contracts in social services, or at least two (2) years of experience in contract managements, to include monitoring and quality assurance;
  • Project Management Certification (PMP), a plus;
  • Knowledgeable of various State and Federal Regulations, Statutes, Rules, Administrative Codes, and other policies which govern contract management and the delivery of children and family services;
  • Have an ability to learn new software systems;
  • Demonstrated knowledge of quality assurance and accreditation practices, a plus;
  • Must possess excellent interpersonal skills and be a team player;
  • Experience in child/family welfare agency, a plus;
  • Proven experience working in a fast-paced organization with tight deadlines;
  • Strong attention to detail and highly organized;
  • Experience with cultivating positive vendor relationships and negotiating contracts;
  • Understanding of developing, forecasting, and managing budgets;
  • Excellent verbal and written communication skills;
  • Must be reliable with time sensitive deadlines and tasks;
  • Exercise a high level of confidentiality and integrity;
  • Computer and typing skills sufficient to perform essential job functions;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to and integration of the agency Statement of Faith, Mission Statement, and Cultural Diversity Commitment.


Email / Website

Job Types:

Share this